FAQ

DO YOU HAVE A PHYSICAL STORE?
To keep our product prices low, we do not have a physical store. If for any reason you are not happy with your purchase, we do accept returns for items that are returnable. Scroll down to view our Return Policy. 

ARE YOUR ITEMS AUTHENTIC?
All our items are guaranteed 100% authentic. These items are sourced from the largest golf equipment retailers in the United States. We are also partners with the local distributors of most of the golf brands. For pre-owned clubs, pictures on our site are of the actual item.

HOW CAN I RECEIVE UPDATES WHEN NEW ITEMS ARRIVE?
You can receive new updates but liking our Facebook page http://www.facebook.com/pinoygolf

IS YOUR WEBSITE SAFE AND SECURE?
Yes, we value your security and take the necessary precautions to secure our site. Our website is secured with a Secure Socket Layer (SSL) Certificate. Transactions on the site are protected with a 2048-bit SHA2 SSL encryption.

Our website is hosted by BigCommerce.com which is a is a PCI (Payment Card Industry) compliant hosting provider. As a PCI compliant hosting provider, BigCommerce adheres to the strictest and most stringent data security standard, PCI-DSS 3.1 as well as Level 1 Certified Merchant and Service Provider.

DO YOU STORE MY CREDIT/DEBIT CARD INFORMATION?
Online credit/debit card payments are transacted via PayPal. You will be redirected to PayPal.com where your online payment transaction will take place. Upon payment completion, you will be redirected back to our website. We do not store your credit card information on our website. For more information about PayPal, please check http://www.paypal.com.

DO I NEED TO REGISTER IN ORDER TO PURCHASE?
Yes, you will need to register in order to purchase from our online store so that we can contact you to confirm and update your order.

HOW DO I ORDER?
1. Click “Add to Cart” on items you wish to purchase.
2. When done shopping, click on the “Checkout” button.
3. For new users, you will be prompted to create an account. For registered users, you will need to login to your account.
4. Enter and/or verify that your shipping information is correct.
4. Select your Shipping Method.
5. Select your Payment Method.
6. Click “Place Order.”
7. For Gcash and Bank Deposit payment methods, payment instructions will appear after placing your order.
8. For PayPal payment method, you will be directed to paypal.com where you will enter your account details to complete the transaction.
9 .You will receive an order summary via email with the details of your order.

NOTE:
1. For non-registered users, our system will prompt you to create a new account.
2. For registered users, you will be prompted to login with your user name and password to complete your order.
3. Shipping Methods vary depending on your location.

HOW DO I PAY?

GCASH
1. Login to your Gcash app.
2. Click on "Send Money."
3. Click on "Express Send."
4. Enter Gcash Account Number on Order Summary.
5. Enter Order Summary Amount.
6. Click on "Next" (App will open to a payment confirmation page).
7. The App will notify you that you are about to send XXX amount.
8. On the short message box, enter your name and order number.
9. Click on "Confirm."
10. We will update the status of your order to "Paid" and prepare your order for pickup from our partner couriers as soon as possible.
11. Once your order has been picked up by our courier, we will update the status of your order to "Shipped" together with the order tracking number.
12. Gcash payments are automatically confirmed.

Gcash Payment Guidelines:

1. Orders with payment via Gcash are valid for 24 hours. If we do receive payment within 24 hours, the order will be cancelled.
2. Due to the COVID-19 situation, we are working on a limited schedule and do not process orders on a daily basis. Your orders will be processed within 1-3 days.
3. Should you change your mind and wish to cancel your order, kindly inform us immediately via email at info@pinoygolf.ph with the subject "CANCEL MY ORDER." No cancellation fees apply. Once an order has been dispatched it may not be cancelled.
4. We may contact you via email and/or text message for payment reminders and requests. Non-reply to our payment reminders and requests may result in the deactivation of your account. 

BANK DEPOSIT (BPI OR BDO)
1. Kindly deposit the Order Summary Amount to our BPI or BDO accounts on the Order Summary via physical bank deposit or online bank transfer.
2. Orders with payment via Bank Deposit are valid for 24 hours. If we do not hear from you within 24 hours, the order will be considered void. 
3. Kindly send a photo of your payment confirmation (bank deposit slip or screen capture of payment) to sales@pinoygolf.ph or facebook.com/pinoygolf together with your name and order number.
4. All check payments must be cleared prior to order processing and shipping.
5. Once payment is confirmed, we will update the status of your order to "Paid" and prepare your order for pickup from our partner couriers.
6. Once your order has been picked up by our courier, we will update the status of your order to "Shipped" together with the order tracking number.

Bank Deposit Payment Guidelines:

1. Orders with payment via Bank Deposit are valid for 24 hours. If we do receive payment within 24 hours, the order will be cancelled.
2. For orders made during the weekend and holidays, payment must be made on the next available banking day.
3. Due to the COVID-19 situation, we are working on a limited schedule and do not process orders on a daily basis. Your orders will be processed within 1-3 days.
4. Should you change your mind and wish to cancel your order, kindly inform us immediately via email at info@pinoygolf.ph with the subject "CANCEL MY ORDER." No cancellation fees apply. Once an order has been dispatched it may not be cancelled.

5. We may contact you via email and/or text message for payment reminders and requests. Non-reply to our payment reminders and requests may result in the deactivation of your account. 

PAYPAL
1. For PayPal payment method, you will be redirected to PayPal.com to complete the transaction and redirected back to our website upon payment completion.
2. You can pay via Visa or MasterCard Credit or Debit Card by linking your PayPal account to your credit card.
3. PayPal payments are automatically confirmed.

CASH ON DELIVERY - CURRENTLY SUSPENDED
1. Cash on Delivery is on Beta Testing so orders may take longer to process as compared to other payment methods.
2. We will contact you through text message to confirm your order. Please make sure your phone number is correct. We will only process your order when we get a text acknowledgement confirming your order.
3. Confirmed orders are usually processed and scheduled for shipping with 24 hours.
4. Should you fail to reply to within 24 hours to our order confirmation text, your order will be considered cancelled and may result in the deactivation of your account.
5. Should you change your mind and wish to cancel your order, kindly inform us immediately via email at info@pinoygolf.ph with the subject "CANCEL MY ORDER." No cancellation fees apply. Once an order has been dispatched it may not be cancelled.

WHAT IF I DIDN’T RECEIVE AN EMAIL CONFIRMATION OR INVOICE REGARDING MY ORDER?
Upon completion of the order, you should automatically receive an email confirmation within 5-10 minutes. If you didn't receive an email from us, kindly check your junk mailbox folder.

WHAT COURIER SERVICES DO YOU USE?
We use a multiple couriers, such as but not limited to Xpost, LBC Express, LalaMove, Grab, Mr. Speedy, Transportify. For Cash on Delivery Services, we use Xpost. It is the discretion of PinoyGolf which courier we will use to ship your orders unless specified in the shipping options.

WHAT ARE YOUR SHIPPING RATES?
We offer a flat shipping rate of P100.00 for items below P1,500.00. For items above P1,500.00, we ship the items for FREE.

WHERE DO YOU DELIVER?
We ship anywhere in the Philippines covered by our Couriers.

HOW LONG BEFORE I GET MY ORDER?

Destination Number of Working Days
Metro Manila (NCR) 3-10
South Luzon 6-14
North Luzon 6-14
Visayas 8-16
Mindanao 10-18
Puerto Princesa 11-18
Batanes 27-30
Coron 18-14
Bicol Area 7-16


SHIPPING GUIDELINES
1. Due to the COVID-19 situation, we are working on a limited manpower schedule and do not process orders on a daily basis. Your orders will be processed within 1-3 days upon payment confirmation.
2. Shipping times are conservative estimates and may vary depending on unforeseen conditions such as holidays, typhoons, and other circumstances due to the COVID-19 situation. In most cases, you will receive your item at a sooner time.
3. The shipping time count starts upon the confirmation of your payment, not when you place your order.
4. The shipping time count does not include weekends and holidays.
5. PinoyGolf has no control of the shipping times once your order has been turned over to the courier. Although in most cases, your item will arrive within the estimated shipping time.
6. Due to the current COVID-19 situation, we cannot guarantee the shipping and delivery times. These are only estimates and PinoyGolf will not be held liable for any delays in shipping and delivery.

WHAT IS YOUR WARRANTY?
For Golf Clubs, we give a 7-day limited warranty for any manufacturing defects in the material and workmanship. Defects do not include, scratches, depressions not on the club face, paint chips, nicking, or any other blemishes from normal wear and tear. We will replace your defective club with a similar club. Should stocks not be available, the buyer has the option to find a replacement club of the same value or receive the replacement in the form of store credits.

For Apparel and Accessories such as but not limited to shoes, shirts, shorts, pants, jackets, gloves, belts we do not offer warranties or returns since these are consumable items. We inspect each item for manufacturing defects or damages prior to shipping. It is your sole responsibility to inspect each item and report any manufacturing defects or damages upon arrival within 24-48 hours. 

In the rare case that your shipment contains a defective item or we accidentally sent you the wrong item, we will ship you a replacement at no charge and credit the cost of your return shipping charges once your return is received. If the item isn’t available or you don't wish to receive a replacement item, we will credit your account for the item amount. To return an item, simply contact us at customercare@pinoygolf.ph within 48 hours of purchase.

WHAT IS YOUR RETURN POLICY?
If for any reason you are not happy with your purchase, we'd gladly accept returns for items that are returnable. Items must be in the exact condition they were received and must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the item. We accept returns up to 48 hours after receipt of the item, in exchange for a 100% refund in the form of store credits. You are responsible for return shipping costs and may be charged a 10% restocking fee. We will credit your account within 7 business days of receiving the returned item.

CAN I CANCEL AN ORDER?
Should you change your mind and wish to cancel your order, kindly inform us immediately via email at info@pinoygolf.ph with the subject "CANCEL MY ORDER." No cancellation fees apply. Once an order has been dispatched it may not be cancelled. We may contact you for payment reminders and requests. Non-reply to our payment reminders and requests will result in account deactivation.

WHAT IS YOUR PRIVACY POLICY?
We do not sell, share, or trade customers personal information collected online with third parties. CLICK HERE to view our Privacy Policy.

WHAT ARE YOUR TERMS OF SERVICE?
CLICK HERE to view our Terms of Service.

OUR CUSTOMER FEEDBACK
CLICK HERE to view our feedback. 

CONTACT US
9:00 am to 5:00 pm | Monday to Friday
(+63)917.967.THREE ZERO SIX ZERO
info@pinoygolf.ph